Job Description

Our successful Team Leader has a passion for delivering extraordinary service and demonstrated leadership ability to inspire their team to drive exceptional business results.

This exciting Team Leader role is the coach to a team of highly skilled and motivated Customer Care Professionals (CCPs). As an inspiring coach, the Team Leader will set team and individual performance goals and use performance metrics and reporting to drive performance and business results. They will monitor customer interactions to ensure extraordinary service, and will provide consistent and ongoing coaching and feedback to ensure their teams are performing at their highest levels.

Our Team Leader is an entrepreneur who is an advocate and supporter for both their employees and their customers. They thrive in ambiguity and constantly strive for continuous improvement. They are intellectually curious, constantly seeking information about their team, the business, the industry, and they share a passion for growth and knowledge with their teams and peers. The Team Leader is responsible and accountable for delivering Operation Effectiveness and Excellence.

This position operates in a 24/7 environment, including working in shifts and on weekends. Ongoing flexibility is required.

Job Responsibilities

• Leading a team of care staff who work in the community
• Completing care staff on site observations to monitor the quality of service provided.
• Ensure home and office files are completed and up to date to be compliant with CQC.
• Ensure new files are set up with all the relevant documentation prior to the commencement of a new service.
• Complete Service User reviews as required.
• Ensure that paper work is updated with regards to client changes in service needs.
• Supervise and manage a team of care workers in the community
• Provide care and support in emergency situations.

Qualifications

• Full UK Driving license
• NVQ Level 2 or 3
• Minimum of 2 years care experience.
• Competitive rates of pay, to be discussed at interview.

Other Benefits

• We operate a flexible work pattern, so you can choose the shifts that are best for you.
• We provide you with the full support of a professional registered manager.
• We offer excellent rates of pay with enhancement for special assignments, weekends, nights and bank holidays.
• We provide 28 days paid annual leave as well as a company pension scheme.